1. Agreement and eligibility
By creating or using a GroupLock account after accepting these Terms, you agree to these Terms and acknowledge the current Privacy Policy. If you do not agree, do not use protected GroupLock features.
The general GroupLock account flow is for people age 13 or older. If you are under the age of legal majority where you live, you represent that you have any permission required by applicable law to use the service. Independent accounts for children under 13 are not supported through the general account flow.
2. What GroupLock provides
GroupLock is a communication-control and messaging service built around consent. A group invitation, Family invitation, or Organization invitation is a request for access—not automatic membership. GroupLock attempts to preserve that distinction throughout the product.
Features may include messaging, attachments, privacy rules, blocking/trusted lists, Family sharing, Organization administration, notifications, reporting, subscriptions, and other features made available in your version of the service.
3. Accounts and identity
You must provide accurate account information and protect your login credentials. Password accounts must verify control of their email before protected features are enabled. If you use Google or Microsoft sign-in, you authorize GroupLock to use the identity information returned by that provider for authentication.
You are responsible for activity performed through your account unless you promptly report unauthorized access and the activity is attributable to circumstances outside your reasonable control.
4. Consent-based invitations
- You may not use GroupLock to evade another person’s block, decline, privacy rule, or other boundary.
- Repeated unwanted invitations, harassment, intimidation, impersonation, or manipulative invitation practices are prohibited.
- A recipient may accept or decline an invitation. Declining must not be treated as permission to add the recipient by another route.
- Group creators and admins must not misrepresent who is proposed for a conversation or what the conversation is for.
5. User content and messaging
You keep ownership of content you lawfully own. You give GroupLock a limited, worldwide, non-exclusive license to host, store, transmit, reproduce, format, and display your content only as reasonably necessary to operate, secure, moderate, troubleshoot, and improve the service and to comply with law.
You must have the rights needed to upload or send content. Do not use GroupLock for illegal material, exploitation, credible threats, fraud, malicious code, unauthorized personal information, infringement, or other content that violates law or another person’s rights.
GroupLock does not currently represent that messages are end-to-end encrypted. Do not assume that GroupLock is suitable for secrets or regulated information merely because the product emphasizes privacy and consent.
6. Safety, blocking, and moderation
Users may block people, report conduct, and use available privacy controls. GroupLock may investigate reports, restrict features, remove content, suspend accounts, preserve evidence, or take other reasonable safety action when necessary to protect users, comply with law, or enforce these Terms.
Do not retaliate against another user for blocking, declining, reporting, leaving, or otherwise exercising a GroupLock boundary.
7. Organizations
Organization owners and admins may manage organizational structure, teams, roles, invitations, and permitted administrative settings. Administrative authority does not automatically grant access to private conversation content. An admin must personally have the conversation access required by the product before reading messages.
Organization membership is also consent-based. An admin may invite someone but may not silently enroll that person through the normal GroupLock workflow. Organizations are responsible for using GroupLock consistently with employment, education, privacy, recordkeeping, and other laws that apply to them.
8. Family plans
The Family plan owner controls the paid Family subscription and may invite eligible people to join. A Family invitation does not create membership until the invitee accepts. Accepted non-owner members may inherit Plus-level protections while the owner’s Family subscription remains active.
Family membership does not transfer ownership of another person’s account and must not create, overwrite, cancel, or otherwise alter a member’s independent Stripe subscription.
9. Paid plans and recurring billing
Paid plans provide recurring access to the features described at purchase. Prices, billing frequency, renewal information, and included features are displayed in the purchase flow. Unless otherwise stated by the applicable payment provider, recurring subscriptions continue until canceled.
GroupLock’s web checkout uses Stripe where enabled. Stripe-backed customers manage an existing web subscription through the billing-management flow provided by Stripe. The iOS and Android store builds will use the billing method required or permitted for the applicable store/region before native purchases are enabled.
Cancellation affects future entitlement according to the payment provider’s subscription state and applicable law. Mandatory refund or cancellation rights under applicable law or platform rules are not waived by these Terms.
10. Free and paid feature changes
GroupLock may add, remove, change, or reorganize features, limits, plans, or prices. We will not intentionally charge a new recurring price without the notice or authorization required by the applicable billing provider and law.
If a paid entitlement expires, GroupLock may make associated premium features unavailable while retaining settings so they can be restored if the user later regains access.
11. Account deletion and termination
You may initiate account deletion through GroupLock settings. Account deletion may also delete spaces you own, including owned Organizations or a Family plan, so GroupLock shows an impact review before confirmation.
GroupLock may suspend or terminate an account for serious or repeated Terms violations, fraud, abuse, security threats, legal requirements, or conduct that creates material risk to users or the service. Where appropriate, we may provide notice or an opportunity to contact support.
12. Third-party services
GroupLock relies on third-party infrastructure and optional services such as identity providers, email delivery, cloud storage, payment processing, app stores, and hosting infrastructure. Their services may have separate terms and privacy practices. GroupLock is not responsible for a third party’s independent service outside GroupLock’s control.
13. Service availability
We work to provide a reliable service, but GroupLock may experience maintenance, outages, network failures, software defects, third-party failures, or security incidents. The service is provided on an “as available” basis to the extent permitted by applicable law.
14. Disclaimers and liability
To the maximum extent permitted by applicable law, GroupLock does not guarantee that every unwanted communication, abusive user, spam attempt, or security risk will be prevented. Privacy controls reduce risk but do not create an absolute guarantee.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded. To the extent the law permits limitations, GroupLock will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the service where such limitations are enforceable.
15. Changes and current versions
We may update these Terms. The version is shown at the top. If a material update requires renewed agreement, GroupLock may block protected features until the signed-in user reviews and accepts the current Terms and acknowledges the current Privacy Policy.
16. Contact
Questions about these Terms, billing, privacy, safety, or account deletion can be submitted through GroupLock Support. Any mandatory consumer rights under applicable law remain available regardless of these Terms.